Returns and Lifetime Warranty
Last updated: September 14, 2026
60-day money-back guarantee
Contact support@notoxchef.com within 60 days of delivery to request a return. You can try your kitchen essential as intended and return it if it is not right for you. Please include your order number and the items you want to return.
Free return postage
NOTOXCHEF pays return postage, including change-of-mind returns and returns of damaged, defective or incorrect items. Our team will provide a prepaid label or an agreed return-postage arrangement, together with the correct return address. Contact us before purchasing your own return postage or sending a parcel.
Preparing your return
Clean and safely pack the product, with its included lids, accessories and other supplied parts. Original packaging is helpful when available. If packaging or an included part is missing, tell us when you request your return so we can help. Do not send goods to our business correspondence address unless our team specifically instructs you to do so.
Refunds
After we receive and check the return, we will confirm and issue the applicable refund to the original payment method. We do not charge a restocking fee. A full-order return receives a refund of the amount paid for the returned goods, applicable taxes and any original standard shipping charge. For partial returns or sets, the refund reflects the amount actually paid for the returned items and the offer applied to your order. Your payment provider may need additional time to display the refund.
Damaged, defective or incorrect orders
Email us promptly with your order number and a description of the problem. Photos can help us understand what happened. We will arrange the appropriate return, replacement or refund and cover return postage when a return is needed.
Lifetime warranty
Our cookware and kitchen essentials come with a lifetime warranty covering defects in materials and workmanship during the product’s lifetime. The warranty excludes normal wear, accidental damage and damage caused by misuse or failure to follow care instructions. Normal cosmetic changes from use are not manufacturing defects.
To request warranty support, email us with your order details, a description of the defect and helpful photos. We will assess the issue and arrange a suitable repair, replacement or other appropriate remedy. We cover postage for an approved warranty return. This warranty and our return guarantee are in addition to any consumer rights that apply by law.
Cancellations
Email us as soon as possible if you need to cancel. If fulfillment has already progressed, cancellation may not be possible and we will help you use the return process.
Contact
NOTOXCHEF
8 The Green
Dover, Delaware 19901
United States
Email: support@notoxchef.com